TERMS & CONDITIONS
This website is owned and operated by “Oli Valenti”.
Every user visiting and using this website (“User”) accepts and is bound by the provisions set out in these Terms and Conditions. Visitors in disagreement with the provisions of these Terms and Conditions should immediately leave this Site. Oli Valenti reserves the right to modify, add or delete any part of these Terms and Conditions at any time without prior notice. Any amendment to these Terms and Conditions will be immediately effective after being posted on this Site and will govern all the subsequent activities on the Site. Continued use of this Site confirms your acceptance of any such modifications.
1. Website Activity
This website showcases and promotes the sale of products under the "Oli Valenti" brand ("Products"). These Terms and Conditions outline the rights, responsibilities, and duties of the seller ("Seller") and customers ("Customers," as defined in the following Article 5) regarding the purchase of Products and the proper handling of any orders placed on this website ("Order").
The website offers various features to facilitate the sale of Products and help Users make informed purchasing decisions, including the ability to:
• Make online purchases of Products;
• Register on the website and create a personal account to access exclusive areas and content;
• Sign up for mailing lists to receive newsletters about Products and site initiatives;
• Participate in promotional campaigns;
• Engage in other activities in strict accordance with the site's policies.
Users are expected to:
• Provide truthful and accurate personal details when registering or submitting Orders;
• Keep their personal information on the site current and updated;
• Subscribe to mailing lists to receive newsletters related to Products and site activities;
• Read the Privacy Policy;
• Safely store their login credentials for accessing the “Your Page” section.
All Users must adhere to these Terms and Conditions, the Privacy Policy, the Cookie Policy, and all relevant laws and regulations.
Oli Valenti reserves the right to suspend or terminate a user’s access to or use of the website without prior notice if it considers that the User has violated these Terms and Conditions or if such action is deemed necessary for security reasons.
2. Site Content and Intellectual Property
All trademarks, trade names, brands, logos, images, texts, product names, and other materials presented on this Site, along with the associated copyrights, trade dress, and other intellectual property rights in such materials (collectively referred to as "Contents"), are the sole property of Oli Valenti, its licensor.
Unless explicitly stated otherwise, these Terms and Conditions do not grant Users, Customers, or any third parties any rights or permissions to use any of the Contents displayed on the Site.
This Site is intended solely for personal, non-commercial purposes.
The Products available for purchase on this Site are not intended for resale.
No User or third party is permitted to modify, copy, publish, or otherwise exploit any Contents on the Site without obtaining prior written consent from Oli Valenti or the respective content owner.
3. Product Information
All details regarding the Products presented on this Website are provided solely for informational or promotional purposes ("Product Information"). While Oli Valenti makes every effort to ensure that the Product Information is accurate and current, it does not assume any responsibility for the correctness, completeness, or timeliness of such information, including product descriptions, services, pricing, or availability indicators.
The appearance and coloration of images displayed on the Website depend on the settings of the User's device. Oli Valenti cannot guarantee that the colours shown will be an exact representation of the actual products as posted on this Site.
This Website may, at any time and without prior notice, modify or remove certain Products and/or services, or adjust prices, without informing Users of these changes.
4. Purchase of Products
Customers—meaning natural persons who are legally capable of entering into and executing binding agreements under applicable law or with parental (or guardian) consent where necessary—are eligible to place an order for Products on this Site ("Order").
Prior to completing any Order, Customers are advised to thoroughly review these Terms and Conditions. By submitting an Order through this Site, Customers agree to abide by these Terms and Conditions.
When submitting an Order, Customers must provide all requested personal information, including but not limited to their first name, last name, date of birth, email address, billing details, and shipping address. All such information must be truthful, accurate, and current.
Customers are prohibited from making purchases using someone else's identity unless they have explicit authorization from the identity holder to do so.
5. Secure shopping
We accept Visa, MasterCard, American Express, China Union Pay, Apple Pay, Google Pay and PayPal. We also offer Afterpay in certain regions.
The name that will appear on your statement will be Oli Valenti Ltd. Oli Valenti Ltd is a New Zealand registered company.
6. Order Processing
Before completing an Order, each Customer must:
a) Review the details of their purchase as displayed in the Order summary;
b) Explicitly accept these Terms and Conditions by selecting the appropriate checkbox below the Order summary; and
c) Submit the Order electronically by clicking the designated button on the Site.
Once an Order is received, the Seller will promptly send an email confirmation to the Customer confirming receipt of the Order ("Order Receipt Confirmation"). This confirmation indicates that the Seller has received the Order but does not constitute acceptance of it.
Customers are responsible for verifying that all information included in the Order Receipt Confirmation—such as Product details, delivery address, and personal data—is accurate and complete. Should any information be incorrect or incomplete, Customers must promptly notify the Seller via the Contact Us section.
It is also recommended that Customers retain an electronic copy of the Order Receipt Confirmation and reference the unique Order number provided when contacting Oli Valenti Customer Service ("Customer Service").
All Orders are subject to product availability and Seller approval.
If only part of the ordered Products are available, the Seller will contact the Customer by email to confirm whether they wish to proceed with a partial shipment, a full order divided into multiple shipments, or to cancel the Order entirely.
An Order is considered accepted—and a binding sales contract is formed—only when the Seller dispatches the Products and issues the Order Invoice to the Customer ("Order Invoice").
Until that point, the Seller reserves the right to refuse any Order at its sole discretion, including but not limited to situations where:
• The Customer does not meet the eligibility requirements specified in these Terms and Conditions;
• Shipping to the provided delivery address is restricted, impossible, or overly challenging;
• The Product is no longer available in stock.
The Seller cannot be held liable for withdrawing Products from the Site after an Order has been submitted or for rejecting any Order. There may also be instances where the Site displays available Products that are actually out of stock at the moment.
The Seller aims to notify Customers promptly in case of Order refusal.
7. Payments
Customers may settle the Purchase price using all major credit and debit cards (collectively referred to as "Payment methods"). Once the Order is accepted, the Seller will charge the Purchase price to the Customer via the chosen Payment method.
Please note that security checks may be conducted prior to processing the payment to prevent insolvency or fraudulent activity. Additionally, a deposit might be held to verify that the Customer’s credit, debit, or other payment system has sufficient funds to cover the Payment.
The Seller does not directly handle or process any credit/debit card details or other financial information of the Customer. Instead, a primary payment gateway ("Payment gateway") is used to authorize the Payment.
This Payment gateway encrypts sensitive data to safeguard credit/debit card details, ensuring secure transmission of information between the Customer and this Site, as well as between this Site and the payment processor. Nevertheless, the Seller cannot be held responsible for any errors, negligence, or misconduct related to how the Payment gateway manages the financial transaction associated with the purchase of Products on this Site.
Furthermore, this Site employs Secure Sockets Layer (SSL) technology to provide an additional layer of security during the purchase process of Products.
8. Shipping and Delivery
Orders are shipped via courier service to select countries. Customers can monitor the progress of their shipments using the unique tracking number provided via email once the shipment is confirmed.
Unless otherwise specified, all shipping fees associated with an order will be charged in full to the Customer (“Shipping Charges”). The amount of the Shipping Charges will be calculated and displayed in the Order summary during checkout.
The Seller is dedicated to fulfilling each Order promptly and efficiently. However, any estimated delivery date provided in the Order summary should be regarded as an approximation only. The estimated delivery period begins from the date the order is dispatched.
The Seller cannot be responsible for any delays in delivery that are not caused by its negligence, including but not limited to force majeure events, customs procedures, strikes, natural disasters, issues related to courier services, or any other circumstances beyond the Seller’s control.
Customers are advised to be available to receive their Products without undue delay.
Couriers typically make multiple delivery attempts, excluding weekends and holidays. If the final attempt is unsuccessful because the courier cannot leave the package, the parcel will be returned to the Seller. Customers are encouraged to contact the Seller promptly through the “Contact Us” section for further instructions.
Please note that selecting a different delivery country may affect prices, terms, and item availability. For detailed information, please refer to the shipping section.
9. Pricing
All Product prices, shipping fees, and additional costs (collectively referred to as the "Purchase Price") listed on the Website are denominated in the currency indicated during the checkout process.
The total Purchase Price will be clearly displayed multiple times throughout the checkout process, including in the Order summary, the order confirmation, and the final Invoice issued after purchase.
In case of any discrepancies or errors in the Product pricing listed on this Website, the Seller reserves the right to adjust the relevant Purchase Prices at any time. Any incorrect pricing will not be binding on either the Seller or the Customer, even after the Customer has received an order confirmation.
The Seller is not obliged to accept or process any Orders for Products listed at incorrect prices and reserves the right to cancel or refuse an Order before the Customer receives the official Order Invoice.
For shipments to destinations outside of New Zealand, customs duties, sales taxes, and/or import VAT may be applicable (collectively referred to as “Local Charges and Taxes”). When Orders are dispatched to countries where shipping is offered, the listed Product prices do not include any applicable Local Charges and Taxes. Customers will be responsible for paying these charges separately upon receipt of their Order. It is recommended that Customers check with local customs authorities or advisors to determine if any additional duties or taxes will apply to their shipment. The charges related to customs fees vary depending on each country's regulations. We recommend checking with your local customs authority prior to completing your purchase. If you choose to decline paying the requested customs fees, your order will be returned, and a fee of $150 NZD will be deducted from your refund to cover the refusal fee and return shipping costs. Please be aware that if your order's total value is less than $150 NZD, refusing to pay customs taxes will make you ineligible for any refund.
10. Coupons and Promotional Offers
Throughout promotional activities, the Seller may provide coupons and special discount codes for use on this website.
Please note that these coupons and discount codes are not redeemable at Oli Valenti boutique physical stores.
Additionally, all coupons and discount codes are non-refundable.
11. Defective or Non-Conforming Products
The Seller guarantees that Products are free from defects and match the descriptions provided on this site. Due to technical limitations, colour display on monitors may vary and minor discrepancies are not considered non-conformities.
Customers should inspect parcels carefully before signing for delivery. If the parcel is damaged or incomplete, sign with a note of the issue and contact Customer Service promptly via the “Contact us” form.
If a Product is defective, flawed, or does not match the description, customers may request free repair or replacement within a reasonable time. If repair or replacement isn’t possible or would be unreasonable, or if the Seller doesn’t resolve the issue promptly, customers can request a full or partial refund.
To claim a defective or non-conforming Product, customers must contact Customer Service to arrange the return.
Customers must report any defects promptly upon discovery.
Liability is limited to repair, replacement, or refund as outlined. The Seller is not liable for any damages, expenses, or losses resulting from misuse, improper storage, maintenance, or washing according to product instructions.
12. DISCLAIMERS OF WARRANTIES
Oli Valenti does not guarantee that the website, its content, services, or features will be uninterrupted, free of defects, or that using the website will yield any specific results. The website and its content are provided “as is” and in their current state.
The seller guarantees that products are free from defects and conform to the descriptions provided on this site. This warranty is valid for two years from the date of delivery. The customer must notify the seller of any defects promptly upon discovery.
No warranty applies if the customer is responsible for the defect, such as through improper use, storage, maintenance, or cleaning contrary to instructions.
If a product is defective, faulty, or not matching the order or description, the customer’s remedies are limited to those outlined in these terms. The seller is not liable for any damages, whether direct, indirect, foreseeable, incidental, consequential, or special, or for expenses resulting from the use, misuse, sale, or fabrication of non-conforming products. These terms do not affect any applicable local statutory rights.
13. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Oli Valenti shall not be liable under any circumstances to users, customers, or third parties for any damages or losses resulting from the use of this website and/or its content, including any information related to the products. Oli Valenti disclaims responsibility for any direct or indirect damages, regardless of their cause, origin, nature, or outcomes, such as but not limited to costs incurred or other intangible losses associated with the use of the website or the inability to use it, or reliance on the information provided—whether directly or indirectly—available on the site. The seller shall not be responsible for withdrawing any product from the site after an order has been placed or for refusing to fulfil any order. Oli Valenti shall also not be held liable for any liabilities arising from the sale of products in cases where the company is not acting as the seller of those products. All statutory liabilities remain unaffected.
14. Indemnity
The user agrees to indemnify and hold harmless Oli Valenti against any legal claims, disputes, or third-party claims, including related damages and expenses such as legal fees, resulting from or connected to any improper or unlawful use of the website or its content by the user or by individuals under their authority or control.